Return policy
Last updated: 2026
Cancellation
Orders may be cancelled before the order is shipped or processed.
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If your order is cancelled before shipment, you will receive a full refund.
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Once an order has been shipped, cancellation is no longer possible.
Please ensure all order details are correct before completing your purchase.
Returns (If Applicable)
We accept returns under the following conditions:
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Customers may request a return within 14 days of receiving the product.
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Returned items must be unused, in the same condition as received, and in the original packaging.
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Proof of purchase (order confirmation or receipt) is required.
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Please do not return items directly to the manufacturer.
Customers must contact our customer service team to obtain the return address before sending any items back. Unauthorized returns may not be accepted.
Customers will only be charged once at most for shipping costs (including returns).
No restocking fee will be charged for returned products.
Refunds (If Applicable)
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.
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If approved, your refund will be processed and automatically applied to your original method of payment.
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Refund processing times may vary depending on your payment provider.
Late or Missing Refunds (If Applicable)
If you have not received your refund after approval:
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Please check your bank account again.
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Contact your credit card company — it may take some time before the refund is officially posted.
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Contact your bank, as processing times can vary.